Ideally merchants and vendors would work together so that both sides understand the terms and reduce the need for chargebacks. “If vendors simply study the retail manuals and enter the right information into their systems, they can significantly reduce chargebacks.”īut it’s not a one-way street. Most of these chargebacks “are completely controllable by the vendor,” observes Jessica Butler, principal of Ridgewood, NJ-based deduction management consultancy Attain Consulting Group, who worked with the Credit Research Foundation on the survey. errors in advance shipment notification (ASN) or electronic data interchange (EDI).freight and routing issues, such as incorrect carrier, incorrect ship-to location, and multiple same-day shipments.According to these companies, the top five compliance-related chargebacks are The Credit Research Foundation, a Columbia, MD-based organization that conducts research in the area of commercial credit and collections management, recently completed a customer deduction survey to which 424 vendor companies responded. So to protect their interests and keep incoming inventory snafus to a minimum, merchants levy chargebacks, or fines against their vendors for not complying with agreed-upon requirements. In a perfect world, merchandise deliveries would never arrive late, be mislabeled, or contain the wrong product or quantity.
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